Customer Service Advisor

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Customer Service Advisor

Are you looking to be part of something special? Do you enjoy delivering outstanding customer service? Are you energised by a fast-paced, ever-changing environment and supportive colleagues? If so, we have an exciting opportunity that could be exactly what you're after.

We are currently seeking a Customer Service Advisor (Monday-Friday between the hours of 9am and 5pm) to join our dynamic Contact Centre. We want candidates who can make a positive difference to our customers’ experience by showing empathy and offering help, guidance, and support to those who need it most. By working 37 hours per week in our fantastic Town Centre office, you’ll become part of a collaborative team, with plenty of opportunities to learn from your peers throughout your time with us. You’ll also enjoy the flexibility of home working, helping you achieve a healthy work-life balance.

As a member of our Customer Experience Team, you’ll receive guidance and support to meet agreed quality and performance targets, as well as exceed customer expectations. We are dedicated to your ongoing professional development, offering regular one-to-one feedback, training, call coaching, and mentoring.

Now is a great time to join us, especially as we roll out innovative technology during our Microsoft transformation and pursue ambitious plans to enhance our access channels and services for customers.

If you have any questions or would like more information about these roles, please contact our Operations Manager, Tara Goldsbrough: taragoldsbrough@barnsley.gov.uk

About Us

Our work continues to have a significant impact, contributing positively to the future of Barnsley. We are committed to fostering an environment where individuals can reach their full potential, recognising that dedication and ambition are highly valued within our borough.

Applicants should possess four GCSEs (grades 9–4), previous experience in customer support, digital proficiency, and the ability to thrive in a dynamic, high-volume Contact Centre. In appreciation of your contribution to our mission and values, we offer a comprehensive benefits package detailed in our Just4You programme.

At Barnsley, our core values are honesty, teamwork, excellent service, and pride in our work. As a team member, you will receive consistent support to help you achieve excellence. We are dedicated to promoting learning and development tailored to individual needs—whether advancing into leadership roles or pursuing flexible online training. Our commitment to staff development ensures your career at Barnsley will be both motivating and fulfilling.