Customer Service Advisor

Customer Service Advisor

Location: Bankside, London
Salary: £29,250 + Benefits

Make a real difference every day.
At Wandle, we’re passionate about providing safe, affordable homes and dependable local services. As part of our Customer Service Team, you’ll be the first point of contact for our customers—helping with everything from tenancy queries to repairs and maintenance. No two days are the same, and your role will be key in delivering exceptional service.

What you’ll do:

• Handle a variety of enquiries via phone and email
• Diagnose and book repairs
• Take payments and advise on accounts
• Support customers with tenancy and housing options
• Resolve complaints wherever possible at first contact

What we’re looking for:

• Experience in a contact centre - preferably in a Housing Association or Local Authority
• Skilled in diagnosing and prioritising repairs
• Strong communication, listening, and IT skills
• Resilient, empathetic, and solution-focused
• A team player with attention to detail

Why Wandle?
We’ll provide full training and a supportive environment where you can thrive. Bring your positive attitude and commitment to great customer service—and help us champion our customers every day.

Apply now and be part of something that matters.

For more information on the role, please find attached the role profile.

We offer a strong benefits package at Wandle, please find more information on the leaflet attached.

Our Home - Recruitment Pack offers more insights in to Wandle and our process - please follow the link and take a look!

Closing Date: 20th May 2026 at 11:55pm
Shortlisting: 21st May 2026
Interviews: Week Commencing 25th May 2026

Please note that we are unable to sponsor Visa's and the successful applicant must have a valid Right to Work in the United Kingdom and be able to verify this.