Customer Service Advisor

We are recruiting a Customer Service Advisor at Caerphilly County Borough Council.

Working hours: 37 hours
Contract Type: Full Time, Fixed Term for 12 months
Location: Working hours can be split between home and office depending on specific task requirements.

This is an exciting opportunity to join Team Caerphilly and provide support across the wider Customer and Digital Services Team.

We pay an attractive salary of £24,790 - £25,183 and offer access to training and development opportunities.

We are looking for an individual who is able to Provide high quality customer service across the Council’s Customer Service access channels, acting as an ‘advocate’ for the customer.

The successful candidate will deliver a variety of service requests with confidence and will be required to pro-actively manage the life cycle of customers service request.

For the role, we ask that you have:

• Previous experience and proven ability in the delivery of customer services
• The ability to communicate effectively both written and orally with a variety of people
• A willingness to accept ownership of an issue, through to resolution
  
  

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Melanie Jones on 01443 863112 or email jonesm4@caerphilly.gov.uk

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.

The ability to speak Welsh is regarded as essential to the undertaking of this post. Thus, the position is advertised in line with the provisions of Section 38 of the Race Relations Act 1976.