Customer Relations Officer

The Opportunity and the context

🌟 About the Role

Are you passionate about people and public transport? We’re looking for a Customer Relations Officer to make sure our passengers feel supported, informed, and valued.

In this role, you’ll be the friendly face (and voice) of our Public Transport team – making sure information is clear, customer feedback is acted on, and that passengers always get the best experience possible.

🚦 What You’ll Do

✨ Keep travel info up to date across websites, social media & customer channels
📧 Respond to enquiries quickly & professionally
📊 Analyse feedback & suggest improvements
🤝 Work closely with bus operators, community partners & internal teams
📣 Support campaigns & initiatives to promote public transport
📝 Produce reports to highlight passenger insights & satisfaction levels

What we're looking for

🙋 About You

We’d love to hear from you if you have:
🎓 A degree (or equivalent experience) in communications, engagement, or public service
💬 Great communication skills – written & verbal
🌐 Experience managing customer-facing channels & digital platforms
📈 Confidence with data, surveys & reporting
🤝 Strong teamwork skills and the ability to work with multiple partners
💡 A customer-first approach – always thinking about passenger experience

Why Join Us?

💼 Why Join Us?

• Make a real difference in your community 🏘️

• Be part of a supportive & collaborative team 🤗

• Shape the future of public transport 🚍

• Opportunities to grow & develop your skills 📚

📩 How to Apply:

Please email your cv and covering letter to: recruitment@cambridgeshirepeterborough-ca.gov.uk

Full job description can be found here.

🗓️ Closing date: 9th September 9am

🚫 Right to Work

This role does not offer visa sponsorship. You must have an existing and valid right to work in the UK at the time of application.

🤝 Our Commitment

We are a Disability Confident Employer and proud supporters of the Care Leavers Covenant and Armed Forces Covenant.

We encourage applicants to complete our voluntary Equal Opportunities Questionnaire. Your participation in this process is entirely optional and will not impact your application in any way. The information you provide will be kept confidential and will only be used for internal monitoring purposes. Please click on the link to complete this Equal Opportunities Questionnaire Form. For more information, please visit this page.