Customer Relations Adviser

Job Title: Customer Relations Adviser
Starting Salary: £31,537 progressing to £34,434 per annum (pro rata for part time)
Hours: 37
Location: Stevenage/Hybrid
Contract Type: Fixed Term Contract until 31st March 2028
Directorate: Public Health

About the team

Join a dynamic Service Delivery team supporting vital public health services such as stop smoking and health checks. This full-time role (with flexible working and alternate Saturdays) is ideal for someone organised, confident, and passionate about delivering excellent customer service.

About the role

This role involves processing referrals received via phone, email and text, providing a consistently high standard of customer service to clients and stakeholders, managing referral waitlists and coordinating appointment bookings, and offering effective administrative support to the wider Health Improvement team. The postholder will liaise regularly with key partners such as GP practices, pharmacies and practice managers to support service delivery, and will also provide smoking cessation support to clients, with full training and ongoing support provided.

About you

Essential:

• Diploma or equivalent qualification in customer service, health promotion or health and social care
• Strong background in customer service, tele-care, or similar.
• Proficient in Microsoft Office, especially Excel.
• Excellent communication and organisational skills.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 8. Please locate the job profile here:

Job profiles - Corporate services

To hear more about this opportunity please contact karl.winchester@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: week commencing 18th May 2026

Please note that this vacancy may close early if we receive a sufficient number of applications.

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This role is open to secondments for eligible employees who work for HCC or a Local Authority. If you wish to apply on a secondment basis, you must have your line manager’s approval before submitting your application. You will be asked to confirm this within your application form. If you are not eligible for a secondment (e.g., you are currently on a fixed‑term contract that would end before this position ends) or you indicate that your manager cannot support a secondment, your application will be considered on a fixed‑term contract basis instead.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.