Customer Delivery Assistant

• P2403_Customer_Delivery_Assistant

Customer Delivery Assistant

£27,132 to £28,871 inclusive annual salary plus generous local government pension

Fixed Term - 12 months

Full-time (37 hours per week)

Flexible working options (including hybrid)

P2403

About the role

This is an exciting opportunity to work with the Customer Delivery team providing excellent customer service to our residents. You will be assisting customers with a wide range of enquiries by telephone, face to face or digitally and completing casework, providing you with an opportunity to grow and learn new skills.

About you

We are looking for someone who is customer focused, flexible, enthusiastic, and willing to learn.

We need a team player who can live our values, with good communication skills, IT literate, able to problem solve and keen to learn.

Join us in making St Albans City and District carbon neutral by 2030, guided by our Sustainability and Climate Crisis Strategy, we put the environment at the heart of every decision. We live our values—trust, care, confidence, collaboration, and customer focus—while delivering sustainable services, reducing environmental impact and making a difference.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

• 26.5 days annual leave (increasing with service) + bank holidays
• Local Government Pension Scheme with generous employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

• Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.

• Disclosure Checks: This post is subject to a Basic Disclosure Check.

• English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact Howard Hebington, Deputy Customer Delivery Team Leader howard.hebington@stalbans.gov.uk

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.

Closing date for applications: 13th April 2026

Interviews are scheduled from: 23rd April 2026

NOTE:  Interviews are conducted throughout the application process.  We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.