Customer Care & Sales Advisor
Customer Care & Sales Advisor
Job Title: Customer Care & Sales Advisor
Directorate: Commercial & Assets
Service: Recreation
Location: Waterside Farm Leisure Centre & Runnymede Leisure Centre
Grade: Grade 2 – £25,583
Hours: 20-30 hours per week - Weekdays , Evenings & Weekends
Responsible to: Sales & Marketing Lead
Job Purpose
To be the front-of-house team at Waterside Farm and Runnymede Leisure Centres, delivering exceptional customer service while actively driving sales and promoting recreational services. The role includes handling enquiries, processing bookings, conducting tours, upselling memberships and retail products, and contributing to a welcoming and inclusive environment.
Values and Accountabilities
Our values:
- Trust – we do what we say.
- Respect – we build enduring relationships.
- Improving and Learning – we innovate and improve.
- Customer Focus – we put the customer at the centre.
Corporate accountabilities:
- Work collaboratively to achieve service objectives.
- Comply with data protection and information security policies.
- Work flexibly and agilely as required.
- Deliver customer-centred services and commit to continuous improvement.
- Participate in performance development and training.
- Promote and comply with equality, diversity, and health & safety policies.
- Undertake other duties as required, consistent with the role.
- Maintain relevant mandatory training.
Key Service Accountabilities
- Provide friendly, efficient, and accurate customer service across all channels.
- Promote and sell memberships, swimming lessons, and recreational activities.
- Generate and chase leads, conduct tours, and use upselling techniques.
- Manage bookings, process payments, handle cancellations and refunds.
- Monitor and collect debt, complete financial returns and documentation.
- Market activities via social media and promotional materials.
- Address customer concerns and contribute to retention initiatives.
- Ensure facilities are clean, well-presented, and compliant with food safety.
- Collaborate with the Recreation team and identify service improvements.
- Participate in training and development.
Person Specification
Skills and Abilities:
- Exceptional customer service and communication skills.
- Strong sales aptitude and ability to generate leads.
- Administrative and financial handling skills.
- Ability to work independently and as part of a team.
Experience:
- Essential: Previous customer service experience.
- Desirable: Administrative, financial handling, and leisure centre experience.
Qualifications:
- Minimum of 5 GCSEs at grade C/equivalent or above.
Benefits
- 27 days annual leave (pro rata for part-time roles)
- Free gym membership
- Career development opportunities
- Competitive pay and pension contribution
- Ongoing CPD training
- Part of a multiple award-winning team
- High street discounts via staff scheme
For an informal discussion regarding this role, please contact Kelly Nixon - knixon@castlepoint.gov.uk
Castle Point Borough Council is an Equal Opportunities Employer.
Related Documents
Salary range
- £25,583 per year