Council Tax Billing Officer

Job introduction

About the role

Do you have great attention to detail, enjoy problem‑solving, and want to play a vital role in delivering fair and accurate services to our residents? As a Council Tax Billing Officer, you’ll make a real difference by keeping Council Tax information accurate, up to date and easy to understand. You’ll handle the full range of billing tasks — from processing discounts, exemptions and changes in circumstances to issuing timely bills — while providing clear, supportive customer service by phone, email and in person. Your work will help maximise income for essential local services and ensure residents receive a fair, efficient experience.

This is a fantastic opportunity to join a friendly, supportive and forward‑thinking Revenues team where your contributions truly make a difference every day.

Additional information

We’re looking for someone with:

• Experience in a Revenues environment, ideally with a background in Council Tax billing and administration.
• A solid understanding of relevant legislation and procedures, with the ability to interpret complex rules accurately.
• Strong organisational skills and the ability to prioritise workloads to meet deadlines.
• Excellent communication skills to explain billing information clearly and professionally to customers and stakeholders.
• Confidence using revenues systems (ideally MRI Revenues & Benefits) and Office 365 tools.

Most importantly, you’ll bring a positive, customer-focused attitude and a commitment to delivering fair and accurate services that support our residents and community.