Corporate Debt Assistant

An opportunity has arisen for a motivated and enthusiastic individual to join the Councils successful Corporate Debt Team.

The successful applicant would be expected to be proactive and motivated to:

• Collect outstanding debt due to the council specifically Council Tax, Business Rates, Housing Benefit Overpayments and Sundry Debt via appropriate collection methods through a variety of communication channels.
• Deal with Council Tax and Business rates debt from Liability Order stage onwards making decisions on appropriate action.
• Contacting residents and making payment plans in accordance with procedures.
• Respond to residents’ enquiries via email, telephone and face to face.
• Identify vulnerable customers and referring to help and support via the Councils Benefit and Financial Welfare team.
• Collecting overdue income and reducing debt.
• When required meeting residents either via Teams or face to face at Council premises to support and assist them.
• Attending Liability Order Court hearings and dealing with resident’s enquiries.
• Reviewing and monitoring different stages of debt and making decisions on the next steps.

It is essential you have experience of working within a financial services environment such as Revenues and Benefits, credit control, account reconciliation or a similar related office environment. Additionally, you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail.

If this sounds like the role for you, then we would encourage you to apply today.

The successful post holder will be subject to a Standard DBS check.

Interviews will be held on 11-12 September

If you would like to have an informal discussion with the recruiting manager please call Karen Powell on 01634 333732

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:

Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

Revenues and Benefits are seeking a Debt Recovery Assistant to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.