Corporate Customer Services Officer

• Job_Description
• Person_Specification

Corporate Customer Services Officer - 3 posts available:

• 1 post - permanent
• 1 post - 2 year fixed term contract
• 1 post - up to 1 year fixed term contract to cover maternity leave

All posts are 37 hours per week: Monday (8:30-5pm), Tuesday (8:30-5pm), Wednesday (8:30-5pm), Thursday (8:30-5pm), Friday (8:30-4:30pm) PLEASE NOTE THAT YOUR APPLICATION WILL BE CONSIDERED FOR ALL 3 POSTS, UNLESS YOU INDICATE OTHERWISE ON YOUR APPLICATION FORM. We are recruiting a Corporate Customer Services Officers on a fixed term contract to join our team for two years to assist in dealing with additional demand due to nationwide initiatives such as simpler recycling. The service is very busy and fast paced, handling over 160,000 interactions yearly by telephone, email, digital, social media and at our offices, so solving problems and queries in a quick and efficient manner is key. As a member of a team, dealing with a range of enquiries about Council services, you will play a key role in providing excellent customer service and care to our customers. The role is a great opportunity to help make a difference to our community. You will be part of a team dedicated to managing customer interactions and providing support and advice to customers over various communication channels. This role is currently operated on a hybrid working basis on a rota basis. What we are looking for You will be a catalyst of change as the successful candidate will join us as we continue to improve the service we deliver, using various systems and technology, and enabling our customers to interact with us using various communication channels. We need someone who can quickly build rapport with customers, show patience and understanding as required, who can question effectively to diagnose the correct course of action and who can relay clear and concise instructions or information to our customers over different communication channels. The successful candidate will need to maintain composure and deal with challenging situations in a positive and supportive manner. They will be self-motivated, confident, an excellent communicator and be able to handle a diverse range of customer enquiries using a variety of communication channels. They will also need to learn and to take on new tasks as required and be adaptable to change. This is a great place to learn about different areas of the council. Previous local government experience isn&©t necessary for this role. If you have previous experience of working/helping the public over the telephone or in person, have a commitment to high levels of customer service and helping people effectively, we would like to hear from you. If you would like a confidential discussion about the role, please contact Hollie Francis on 01623 457941 or at hollie.francis@ashfield.gov.uk . Closing date: 12 September 2025 Interviews: 29, 30 September and 1 October 2025