Corporate Complaints Manager
Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
Sefton Council is looking for a highly motivated and experienced Complaints Manager to join our Corporate Service and oversee the Council’s complaints process, including statutory complaints processes for both Integrated Adults and Social Care Services and Children’s Social Care.
Reporting to the Service Manager for Policy & Compliance, the post holder will be responsible for leading and managing a small team that receive and respond to customer feedback, complaints and other service enquires ensuring compliance with statute and associated regulations, ensuring all customers receive a high-quality and timely response.
As the key Link Officer for the LGSCO, the post holder will be required to keep up to date with all relevant policy and legislative changes, therefore a good working knowledge of complaints, associated procedures and statutory complaint legislation is essential.
In addition, a key part of this role it to share insights from compliments and complaints across the Council to help inform, shape and improve future service delivery.
People really are our greatest asset at Sefton Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.
Closing Date - 05/10/25
Interview Date - 04/11/25
Salary range
- £51,356 - £52,413 per year