Corporate Complaints and Scrutiny Officer (Fixed term contract for 18 months)

• Corporate_Complaints_and_Scrutiny_Officer_JD_PS_Mar26
• Candidate_Pack_-_Communities_Directorate_-_June_2025

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Everything we do is about improving lives and strengthening trust in our services. By listening carefully to what residents tell us, through complaints and scrutiny, we learn and use insights to make our services better. We are looking for someone to join us as a Corporate Complaints and Scrutiny Officer on a full time, fixed-term basis for 18 months, to improve our corporate complaints and scrutiny function, helping us build a modern, transparent and future-ready service for our community.

Any successful internal candidate will be offered the position as a secondment and, in line with Section 8.1 of the Secondment Policy, must consult with their manager before applying. Search ‘secondment policy’ on the intranet for more information.

At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.

About you…

We are looking for a dedicated and highly capable professional with strong attention to detail and a commitment to fair, transparent and evidence led‑processes. You bring curiosity, confidence and sound judgement, with the ability to handle sensitive and complex information calmly and accurately. Organised and purposeful, you contribute meaningfully across both complaints and scrutiny, communicating clearly with diverse audiences and upholding the highest standards of professionalism and public service.

You will receive on‑the‑job training, mentoring from experienced colleagues and support to develop your knowledge of democratic processes, systems and civic services.

About the team…

The Corporate Complaints and Scrutiny team is supportive, welcoming and works with real purpose. We work closely with colleagues and councillors across the organisation, acting as the trusted, impartial voice that helps to strengthen fairness, transparency and confidence in our democratic and governance processes. We combine insight from complaints and scrutiny to drive learning, improve services and ensure residents’ experiences shape better decision making across the council.

Key responsibilities…

• Provide operational support across corporate complaints and scrutiny functions, ensuring work is prioritised effectively and deadlines are met.
• Support complex complaint investigations by collating evidence, liaising with officers and residents, drafting clear responses and coordinating responses to complaints escalated to the Local Government and Social Care Ombudsman (LGCSO).
• Support the planning and delivery of meetings of the Overview & Scrutiny Commission and Panel meetings, including agenda management, report publication, attendance at meetings and follow-up of actions.
• Provide officer support for task and finish reviews, including research, evidence collation, data analysis and co-ordinating witness attendance (including residents and community partners), and contribute to drafting review reports and recommendations.
• Produce and maintain accurate complaints and scrutiny data to support reporting and analysis, identifying trends and supporting service improvement and influencing policy

Our benefits…

• 28 days annual leave increasing to 33 days after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days.
• Hybrid working opportunities to support your wellbeing and work-life balance.
• Paid employee volunteering scheme.
• Local government pension scheme, with life insurance cover.
• Electric vehicle salary sacrifice scheme (subject to eligibility).
• Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)
• Career development through internal and external training opportunities.
• Enhanced maternity, paternity, adoption and fostering leave.
• Employee Assistance Programme (EAP) to support your health and wellbeing
• Inclusive and social working environment with a variety of staff networks and a sports and social club.

Find out more about all our benefits or see the candidate pack.

Our values...

At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.

Reasonable adjustments...

We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.

Interview date

Interviews will be held on21 April 2026 (22 April 2026 reserved).

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.

Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.

Want to ask us a question?

For an informal discussion or to ask any questions about this role, please contact:

Sharon Kam: Corporate Complaints and Scrutiny Manager : Email: Sharon.Kam@bracknell-forest.gov.uk or telephone 01344 355699

Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.

We can only accept applications from candidates currently residing in the UK.

Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

No agencies please.