Control Room Monitoring Officer

Job introduction

Job title: Control Room Monitoring Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

• Monitoring & Response: deliver monitoring services in a fast-paced control room environment, operating CCTV, alarm systems, radio, and electronic communications to support public safety and service objectives. Respond promptly to incidents, ensuring accurate logging and timely communication with internal and external partners
• Operational Duties: work flexibly on a 24/7/365 shift rota, including weekends and Bank Holidays. Follow Standard Operating Procedures and corporate risk assessments, whether working independently or as part of a team. Maintain system integrity and security through adherence to legislation such as GDPR, RIPA, and internal protocols
• Collaboration & Communication: Build strong relationships across City Watch departments and external agencies to support crime prevention initiatives, safe working practices, and council objectives. Provide clear and timely information to aid incident response and reporting
• Legal & Administrative Support: prepare statements, attend court as a witness when required, and maintain accurate records using electronic systems. Support management with feedback and reporting, and assist with low-level queries and customer interactions
• Knowledge & Development: maintain a working knowledge of Liverpool’s geography, transport network, and camera locations. Engage in ongoing training and development to ensure compliance with current procedures and legislation. Promote equality, diversity, and non-discriminatory practices in all aspects of work

Please note: this post requires the post holder to work flexibly on a 24/7/365 shift rota, including weekends and bank holidays. Additional allowances and payments will be determined by rota.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

Closing date: midnight on Monday 5 January 2026
Shortlisting date: W/C 5 January 2026
Interview date: W/C 12 January 2026
Interview type: face-to-face

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like any further information or an informal discussion, please contact phillip.breen@liverpool.gov.uk.

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.