Contracts Management Team Leader

• Contract_Management_Team_Leader_RP

Contracts Management Team Leader

Salary range: Grade 12 -£50,085 -£52,194 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Lead our contract management service and help shape housing solutions for Croydon residents

Croydon Council is one of London’s largest boroughs, facing both challenges and opportunities in providing safe, secure, and good-quality housing. We are looking for an experienced and motivated Contract Management Team Leader to manage our temporary accommodation contracts, drive compliance, and ensure value for money in service delivery.

About the Role

As Contract Management Team Leader, you will:

• Lead and manage a team of Contract Management Officers and Business Support Officers.
• Oversee contract compliance and performance management of temporary accommodation providers, ensuring standards are met and statutory duties are delivered.
• Take responsibility for monitoring disrepair, property standards, and landlord performance, applying contractual controls when necessary.
• Work with internal teams, landlords, and external partners to improve service user experience and resolve issues effectively.

About You

We are seeking someone with:

• Strong knowledge of housing legislation, including the Housing Acts, Homelessness Reduction Act 2017, and landlord/tenant law.
• Proven experience of contract management and compliance, ideally in temporary accommodation or housing services.
• Experience of leading, motivating, and developing a team to deliver service objectives and performance targets.
• Excellent communication, negotiation, and influencing skills, with the ability to work collaboratively across departments and with external providers.
• Strong analytical and IT skills, with the ability to monitor data, track performance, and drive service improvements.
• A proactive, problem-solving approach, with the resilience to work in a high-pressure environment.

Why Join Us?

This is a unique opportunity to play a central role in delivering housing solutions for Croydon residents. You will join a dedicated and supportive team, with the scope to make a real impact by improving contract management, ensuring quality housing provision, and protecting vulnerable residents.

Why join us?

This is a unique opportunity to play a central role in delivering housing solutions for Croydon residents. You will join a dedicated and supportive team, with the scope to make a real impact by improving contract management, ensuring quality housing provision, and protecting vulnerable residents. Our benefits include:

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Work Life Balance: Options for flexible and agile working options in line with service demand
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Croydon Jobs Careers

To view Contracts Management Team leader role profile please click here

Assessment Centres: Week Commencing 6th October

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.

Closing date: 09/28/2025, 11:55 PM