Continuous Improvement Officer

Job Introduction

Are you passionate about driving positive change and improving services? Are you an organised and detail orientated individual with good communication skills?

If you are experienced in project support, operational delivery, data analytics and collaborative working then this might be the role for you.

This exciting new role of Highways Continuous Improvement Officer is focused on supporting and guiding multi-disciplinary teams to ensure Staffordshire's highway infrastructure and transport services support and contribute to the design and delivery of continuous improvement and assurance activity across the Highways & Built County service, ensuring services are joined up, efficient and aligned to strategic priorities.

Working within Highways Business Support & Improvement you will work collaboratively aligning highway service delivery and coordination. You will be responsible for building and maintaining systems that directly impact delivery collaboration across the service driving a shift to a more coordinated, data-led and integrated operating model.

You will focus on improving how data is gathered, shared and applied across highways and transport services, supporting better decision-making, programme coordination and service outcomes.

This role is primarily based in Staffordshire Place 1, Stafford however hybrid working is available.

Main Responsibilities

You'll be delivering a critical role at the heart of Highways Roadmap to a Better Network programme, bringing data, people and programmes together to deliver smarter, more coordinated services. Working across teams, you’ll drive improvement, influence decision-making and help create a more proactive, efficient and connected highways service.

• Support coordination of the combined Highways and Transport capital programme, strengthening alignment between interdependent programmes.
• Lead the gathering, coordination and analysis of data across highways and transport services to support aligned, efficient and coordinated delivery
• Support the development of systems and processes that enable spatial mapping and coordinated planning of works.
• Creation and management of joint working groups to drive collation of data and insight across services.
• Project and programme support across continuous improvement activity including documentation, monitoring and delivery oversight
• Identify process inefficiencies and develop innovative, practical solutions to improve ways of working
• Conduct quantitative and qualitative analysis to generate actionable insight for managers and leaders
• Build and maintain effective relationships across highways, transport and partner organisations to enable coordinated delivery
• Data management/monitoring/reporting to senior management

The Ideal Candidate

You'll have:

• Experience delivering improvement, project support or programme coordination, with a strong ability to work across organisational boundaries and influence outcomes.
• Effective analytical and problem-solving skills with a proactive approach and the ability to identify issue and develop innovative solutions.
• Experience in stakeholder management and coordination
• Excellent time management skills with the flexibility to meet tight deadlines and adapt to changing workload demands.
• Effective interpersonal skills, with the ability to engage effectively with a range of internal and external stakeholders including service users and able to work as part of a team.
• Experience collating, interpreting, analysing and presenting multiple data sources
• Experience working with and coordinating different teams with the ability to communicate effectively.
• Experience in influencing and negotiation.
  
  

Interviews will be held during the week starting 29 June 2026.

Provisional Interview Dates are Wednesday 1st July & Friday 3rd July 2026.

If you would like an informal chat about the role please contact Katie Painter: katie.painter@staffordshire.gov.uk or Layla Jaabaq: layla.jaabaq2@staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.