Contact Supervisor
Job Description
Job Title: Contact Supervisor
Salary: £29,253 - £32,736 per annum (pro rata to hours worked)
Grade: C
Contract Type: Permanent
Working Hours: 22.2 hours per week
We are looking for an enthusiastic and passionate contact supervisor to support children who are looked after by the local authority by providing a safe place for them to have family time with members of their birth family, including siblings, extended birth family members and significant others.
Contact supervisors work closely with families and colleagues, supporting with attachment building and assessments for Court proceedings, whilst preserving a child’s sense of identity.
Contact supervisors will be required to closely observe children and their families’ interactions, whilst providing feedback to support relationships. In addition, clear, concise recordings are required where the contact supervisor will analytically comment on the quality of relationships, appropriateness of verbal/non-verbal behaviour, having regard to racial, cultural, religious & ethnic background.
You can expect to join a dynamic and committed team, where interventions completed with children and families, enable them to develop their own solutions and make positive changes to their lives. The strong culture within the team been created by a permanent and stable workforce.
DBS Check: Enhanced Level with Children's Barred List is required for this post.
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates
Closing Date (Redeployment Only): 5th January 2026
Closing Date (Internal & External): 18th January 2026
Interview Date: To Be Confirmed
Additional Information
If you would like to have further discussion about the role, please contact Mark Jackson (Think Family Service, Team Manager) or Fay Thomas (Think Family Service, Deputy Team Manager) on 01375 652700/652013.
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
Application Requirements
As part of the Safer Recruitment process, Gap Management is required for all Safeguarding roles. Please complete the Gaps in Employment grid provided (refer to the example document for guidance) and upload it under Miscellaneous Documents as part of your application.
If the Job Profile and Person Specification list any qualifications as essential, please also upload copies of those relevant qualifications.
About us
Why Thurrock?
Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.
Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.
This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.
Our location
Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.
We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.
Thurrock is just half an hour journey away from the centre of London by train and well connected by road.
Staff benefits
We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.
Further information can be found here Employment benefits | Working for the council | Thurrock Council
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
For further information about Thurrock Council please visit our website: Thurrock Council
Salary range
- £29,253 - £32,736 per year