Contact Centre Advisor

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• Resident_Contact_Advisor_Sept_2025

Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.

We have an exciting opportunity for a Contact Centre Advisor to join us!

This is a full-time, permanent role with hybrid working, and a salary of £23,706- £25,306 per annum.

The Role:

As a contact centre advisor and part of the contact centre team reporting to one of the supervisors, you will be responsible for answering phone calls on a complete range of council services and digital interactions from residents.

You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner.

Your role will involve:

• Dealing with residents on the phone
• Logging and resolving and escalating all enquiries.
• Digital interaction with residents by e-mail etc.

What we are looking for:

Ideally, you will have worked in a customer service environment and will be educated to GCSE level/NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.

Self-motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.

Full training will be given.

What we offer:

• 32 days annual leave
• Flexible working including a hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

Interview dates: 28 or 29 October 2025

If you wish to discuss this position informally, please contact Zoe Porter or Gail Barrons both supervisors on 01628 683816.