Consultation Officer
Please apply online via the link provided.
Job Title: Consultation Officer
Language: UK
Company:
Job Location:
Location:
Region: London
Country: United Kingdom
Organisation: Hackney Council Anonymous Apps > Climate, Homes and Economy
Job Number: HCAA02818
Service: Public Realm
DBS Required: No
Organisation Logo: Hackney Council
Salary: per Min Max In
Agreement Type: Fixed Term / Secondment
Work Pattern: Full Time
Contracted Hours: 36
Grade: SO2
SCP Range: £42,912 - £44,235
10 Months Fixed Term Contract /Secondment Opportunity
This is a hybrid role requiring you to be in the office for a minimum of 2 days per week.
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
Hackney Parking Services are often leading the way in the parking industry with the main focus on best practices and performance. Hackney Council’s Parking Services are recognised as one of the UK’s leading local authorities on the implementation, management and enforcement of effective parking controls across the borough.
If you have a passion for delivering great customer service, like to use your initiative to solve problems, have excellent communication and organisational skills, are flexible and take great pride in your work? If so, we want to hear from you. We have a fantastic opportunity for a Consultation Officer in our Parking Operations team.
We are looking for a highly organised individual that has proven experience in providing excellent service with a genuine desire to help our residents and business, have an eye for detail, enjoy being part of a team and are able to work in a pressurised environment.
You must have a flexible approach to your work whilst being able to plan and prioritise workloads efficiently and effectively to ensure that tight deadlines are met. In this role it is crucial for you to maintain high levels of service standards at all times.
As a Consultation, you will make sure all consultation documents are designed and printed within the agreed timescales. You will take responsibility for continually improving our service performance to meet the varying demands of our customers ensuring we get it right first time. You will have experience in collecting, handling and analysing large amounts of information, and presenting this to a variety of professional and lay audiences in understandable form (in particular numerical information).
You will need to have excellent communication skills as you will be dealing with queries from our diverse community of residents. You will be required to respond clearly to emails and telephone requests and build close relationships with other Council departments.
You will have the ability to investigate complex queries and provide a fair outcome to our customers and you must be able to demonstrate this across all channels and within a diverse customer group.
You should have a good understanding of a variety of IT packages and experience of using Google GSuite and be able to interpret consultation feedback. You should have experience in managing and prioritising competing demands, keeping to strict deadlines and dealing effectively with contentious issues.
You will need to have experience of writing high quality reports for a range of audiences, including Councillors and senior managers.
Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough and making this a place we can all be proud of.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.
Closing date for applications: 22 March 2026 (22:59)
Interview and assessment date: Week Commencing 13 April 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk
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Salary range
- £42,912 - £44,235 per year