Concierge

• Concierge_Role_Description

Please apply online via the link provided.

Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.

Please note that we may close this vacancy early if a sufficient number of applications are received.

Interviews will be held in person at Mann Island during the week commencing the 1st of September.

About the Role

An exciting opportunity has arisen within the Liverpool City Region Combined Authority for the post of Concierge in the Facilities Management / Land & Property Service.

The Concierge Service is a key aspect of providing front of house support services to the LCRCA departments who access our buildings and use the facilities. As the first point of contact for staff and visitors, you will play a key role in creating a professional, welcoming, and safe environment, ensuring that everyone accessing our premises receives exceptional customer care.

About the person

Reporting to the Concierge Team Leader, the Concierge will be the first point of contact for all Staff and Visitors who attend the LCRCA Headquarters in No.1 Mann Island and other buildings.

The principal focus will be on meeting, greeting and ensuring safe passage for all persons who visit our site. As well as being the face of the authority, you will play a key role in facilitating the delivery of building maintenance and operational functions, whether that be through our in house or contracted out providers, ensuring the high standards we require of our assets is maintained at all times.

You will have the persona drive and adaptability to liaise with a multitude of visitors and staff up to the highest levels for which tact and diplomacy are key attributes of this role.

As a team member working with other departments, you will be part of the ambition to deliver a range of authority services that the 1.6m people of Liverpool City Region expect and deserve.

You will possess demonstrable skills for the range of duties in what is a much-valued position within the organisation.

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting.

• •‍ Ability to act with tact & diplomacy at all times
• •‍ Willingness to work outside of normal office hours, sometimes at short notice
• •‍ Awareness of the standards of personal presentation for the role.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• •‍ Local Government Pension Scheme contributions between 5.5% and 12.5%
• •‍ Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• •‍ Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• •‍ Flexible and hybrid working
• •‍ 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• •‍ Automatic enrolment to our Westfield Health Programme
• •‍ Corporate discounts at council-owned gyms
• •‍ Bike to Work Scheme
• •‍ Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Currently we are unable to provide sponsorship for this role, we recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa