Community Services Officer - Pool

This is an exciting opportunity for a well organised, enthusiastic individual to join our busy library pool team. The postholder will have excellent customer care skills, enjoy working with the whole community and be confident in working with and providing information to the public in a busy environment.

About You:

Experience of library work is not essential, but you should share our passion about the role of libraries in promoting reading, literacy and culture.

About The Role:

North Somerset libraries have a busy calendar of events including rhymetimes, storytimes, school visits, author events, activity clubs (including Lego, board games, colouring and code club) and digital support. The postholder will be supporting different library teams across North Somerset, covering shifts in any of our 11 service points (including the mobile library) as required. Most shifts are allocated on a monthly basis according to your availability, but short-notice shifts are also regularly available to cover unexpected staff shortages due to sickness and other reasons.

IT and digital skills are essential as the postholder will be using a Library Management System and Microsoft applications while also troubleshooting for customers. Experience delivering customer service and working with children is also highly desirable. Experience in cash handling would be an advantage.

The post holder will not have a fixed base, but will work at any library in North Somerset as required. This is a zero hours contract, but numerous shifts are available and some of our pool team regularly work over 100 hours per month. Please note that the salary scale above is based on full time hours (37 per week) and you will start at the lower end of the scale unless transferring from an internal role at a higher level.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

Want To Know More And Apply?

For an informal discussion, please contact Phil Robertshaw, Community Services Supervisor (Nailsea library and Pool staff) on 01934 426245 or 01934 426030 (usual working days Tuesday-Friday and alternate Saturday mornings.)

Anticipated Interview Date: Tuesday 20 January.

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

Please Note: We are currently only accepting applications from candidates who have full permission to work in the UK.

North Somerset Council – Open, Fairer, Greener.