Community Resilience Lead Officer

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. We are usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Community Resilience Lead Officer, Full-Time, Fixed Term for 18 months.

Are you passionate about community empowerment, strategic collaboration, and making a lasting impact? We are seeking a proactive and inspiring Community Resilience Lead Officer to help deliver our city-wide vision for stronger, more connected communities. You’ll play a pivotal role in shaping and delivering initiatives that support community organisations, champion volunteering, and unlock vital funding opportunities.

Your Mission:

As a key member of the Community Resilience Team, you’ll lead on the operational delivery of our community resilience strategy, focusing on three core pillars:

•      Supporting community organisations that uplift and empower Coventry’s residents
•     Identifying and securing external funding to fuel innovation and sustainability
•     Championing volunteers as essential partners in service delivery and community support

Your Responsibilities Will Include:

•     Leading and coordinating funding bids and partnership collaborations
•     Advising Council officers, elected members, and programme boards on volunteering and community engagement
•     Supporting service and asset transfers to community ownership with integrity and strategic oversight
•     Contributing to the development of new policies and standards that shape the future of community resilience
•     Delivering targeted development support to voluntary sector groups across the city
•     Measuring and reporting impact to inform future practice and policy
•     Managing day-to-day operations of the Community Resilience Team, including matrix management and deputising for the Team Manager when required

What You’ll Bring:

•     A strong understanding of the voluntary and community sector
•     Experience in securing and managing funding streams
•     Excellent communication and stakeholder engagement skills
•     Confidence in working across teams and with external partners
•     A collaborative mindset and a passion for inclusive, community-led change

Why Join Us?

This is your opportunity to be part of a forward-thinking council that values innovation, inclusion, and community-powered transformation. You’ll work closely with senior leaders, contribute to high-impact initiatives, and help shape a resilient Coventry for generations to come.

Ready to make your mark?

Apply now and help us build a stronger, more connected Coventry—together.

Closing date is 5th September 2025, successful candidates will be invited to an assessment and competency-based interview on 17/18th September 2025.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

• Care about delivering an excellent service to every internal and external customer
• Excellent communication skills, confident in face to face, telephone and written activity
• Ability to support a diverse customer base
• Ability to deliver in a fast-paced environment
• Ability to respond to change positively
• To Be Flexible to the needs of the service
• Good IT skills
• An understanding of the range of services provided by the council.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s):

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies