Community Hub Officer Representative

• Job_Description

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Job Summary:

The purpose of the Community Hub Representative role is to provide Customer Service support via telephony and also face-to-face basis for residents of Blaenau Gwent within the Community Hubs based within Libraries across the borough.

The role is responsible for providing up to date information on a wide range of Council services and resolve residents’ queries at first point of contact, supporting the Council, its wider service users and partners in providing a front door provision for residents.

An exciting opportunity has arisen within the Community Hubs Service for a highly organised, enthusiastic and confident individual who is able to rise to the challenge of delivering exceptional Customer Service delivery whether that is in a telephone setting or a face-to-face environment.

The ability to work independently and as a part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders.

Experience of working within a Customer Service environment and dealing with a wide range of duties is essential.

This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive

pre-employment screening process will be undertaken which will include Standard Disclosure

Access to a vehicle for work purposes is a requirement of the role.

For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy.

About us

At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services.

Want to ask us a question?

For further information or if you would like to have an informal discussion, please contact Leanne Roberts Service Manager Customer & Communities leanne.roberts@blaenau-gwent.gov.uk

Closing Date:

At 12:00 midnight 12th March 2026

Interview Date:

23rd March 2026