Community Housing Team Manager

We are recruiting a Community Housing Team Manager at Caerphilly County Borough Council.

Working hours: 37
Contract Type: Permanent, Full Time
Location: Penallta House / Home working / Working hours can be split between home and office depending on specific task requirements.

Team: Housing Services

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £42,839 - £46,142 and offer access to training and development opportunities.

This is an exciting opportunity to support the Community Housing Operations Manager in the development and delivery of a high-quality customer focused, innovative Community Housing Service. You will be responsible for ensuring an effective and responsive customer-focused service by resolving queries and complaints, providing accurate and timely advice, information, consent and support to facilitate the best possible outcome for the customer.

The successful candidate will lead, motivate and develop a Community Housing Team, having regard to good practice, statutory requirements and in accordance with service and corporate objectives.

For the role, we ask that you have:

• A Level 5 Housing qualification on the Credit and Qualifications Framework for Wales. For example, HND in Housing.
• The ability to manage services with empathy, tact and diplomacy, and deliver exceptional customer service.
• Extensive experience of working in frontline social housing management.

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We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Elizabeth Willington on 01443 873519 or email willie11@caerphilly.gov.uk / Fiona Wilkins on 01443 811407 or email wilkife@caerphilly.gov.uk.

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.

This role requires a basic check with the Disclosure and Barring Service.