Communications and Customer Experience Manager

Communications and Customer Experience Manager

£48,710 - £52,805 per annum (pay award pending)

Are you a passionate communicator and strategic leader ready to drive change and make a real difference? We're looking for a Communications and Customer Experience Manager to lead our high-performing team, shape our public voice, and champion outstanding customer service.

At the heart of this role is a commitment to delivering excellent services and building strong, transparent relationships with our communities partners and stakeholders.
If you thrive on variety, influence and impact - this is your next big career move. And we promise no two days are ever the same.

About the role

You’ll lead the council’s communications, PR, events and customer service functions. You’ll guide strategic communications, manage public engagement, and ensure our customer experience aligns with our corporate vision.

You'll also:

• Be the council’s lead advisor on media, PR and customer contact strategies.
• Shape and deliver engaging communications and high-quality customer service.
• Manage a diverse team covering events, marketing, contact centres and corporate communications.
• Act as a council spokesperson and ambassador, promoting transparency and trust.
• Lead the development of key strategies, policies and reports for senior leadership and elected members.
• Be the responsible officer for Ombudsman and compliant handling

What we’re looking for

• Proven leadership experience in communications and/or customer service.
• A strategic thinker with excellent interpersonal and team management skills.
• Deep knowledge of local government operations and relevant legislation.
• Ability to manage complex workloads and lead through change.
• A degree (Level 6) in Communications, Customer Service or a related field.
• A commitment to equality, diversity and excellent public service.

Leadership or management qualifications (Level 5+) and experience in political or public sector environments are desirable.

To apply, please visit: www.mansfield.gov.uk

Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.

Closing date: 27 July 2025
Interviews: 7 August 2025

Mansfield District Council is an Equal Opportunities employer

and welcomes applications from all sections of the Community.