Commercial Services Officer (Events)

• P2514_Commercial_Services_Officer__Events_

Commercial Services Officer (Events)

£32,790 to £35,163 inclusive annual salary plus generous local government pension

Fixed Term (12 months)

Full-time (37 hours per week)

Flexible working options (including hybrid)

P2514

About the role

St Albans Museums is an award-wining local authority funded museum service that manages and operates several historic and cultural sites, including Verulamium Museum, the Hypocaust, the 15th century Clock Tower and St Albans Museum + Gallery, at the heart of the city centre.

We are now looking for a proactive, customer focused Commercial Services Officer (Events) to support the delivery of commercially successful venue hire and events across the Museums Service. This is a varied, people focused role where no two days are the same – ideal for someone who thrives in a fast paced, customer driven environment.

Working closely with the Commercial Services Manager, you will help deliver a diverse programme of venue hire and commercial events across our museums. From supporting weddings and private venue hire to helping develop and evaluate new commercial activities, you will play a key role in maximising income while ensuring every customer receives a high-quality experience.

You will be involved in everything from coordinating event and staffing, to managing enquiries, processing invoices, liaising with suppliers and customers, and supporting event marketing and promotion. You will also help analyse what is working well – and where we can improve – to continually strengthen our commercial offer.

This role includes some evening and weekend work and requires flexibility to work across multiple sites, with opportunities for homeworking where appropriate.

What you will be doing

• Supporting the delivery of venue hire and commercial public events across the Museums Service
• Providing a professional, friendly service to customers, from first enquiry through to event delivery
• Collaborating with suppliers, partners and contractors to ensure events run smoothly and to a high standard
• Assisting with marketing and promotion of events and venue hire packages
• Managing administrative processes including bookings, paperwork, purchase orders and invoicing
• Analysing event performance and customer feedback to help improve processes and maximise income
• Supporting staffing, training and on‑site event delivery, including room setups when required

About you

You will have experience working in events, venue hire or a commercial role, ideally within a cultural, visitor‑focused or public sector environment. You will be confident communicating with a wide range of people and able to manage multiple tasks at the same time.

You will also bring:

• Experience of developing, running and supporting events
• A strong customer‑focused mindset
• Good organisational skills and excellent attention to detail
• Confidence using Microsoft Office and working with data and KPIs
• The ability to build positive working relationships with clients, colleagues and partners

Experience in event marketing or prior work in a public sector environment would be an advantage, but is not essential.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

• 26.5 days basic annual leave (increasing with service) + bank holidays.
• Local Government Pension Scheme with generous employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Join us in making St Albans City and District carbon neutral by 2030, guided by our Sustainability and Climate Crisis Strategy, we put the environment at the heart of every decision. We live our values—trust, care, confidence, collaboration, and customer focus—while delivering sustainable services, reducing environmental impact and making a difference.

Additional Information

• Disability Confident
  We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Disclosure Checks
  This post is subject to a Basic Disclosure Check.
• English Fluency
  The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact Alex Nott, Commercial Services Manager, on alex.nott@stalbans.gov.uk

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.

Closing date for applications: 27th April 2026

Interviews are scheduled for w/c: 11th May 2026

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.