Collection and Billing Officer

Job introduction

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Job Title: Billing and Collection Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The Role:

We are seeking a motivated and detail-oriented Council Tax Billing and Collection Officers to join our Revenues Service and be part of our exciting improvement journey. This is a vital role in ensuring the accurate billing and collection of Council Tax, supporting the financial sustainability of the council and delivering excellent service to our residents.

About You

• Has a positive attitude and genuinely wants to help people
• Loves chatting with people and can explain things clearly (even the tricky stuff!)
• Has a sharp eye for detail and spots mistakes a mile off
• Knows a thing or two about Council Tax—or is keen to learn
• Enjoys solving problems and finding smart solutions
• Is comfortable using systems and tech (Northgate experience is a bonus!)
• Works well in a team but can also fly solo when needed
• Can juggle tasks and stay cool under pressure
• Brings ideas to the table and isn’t afraid to speak up
• Wants to grow, develop, and make a real impact in the community

Key Responsibilities

• Administer and maintain Council Tax accounts, including billing, discounts, exemptions, and recovery processes
• Respond to customer enquiries via phone, email, and written correspondence with professionalism and empathy
• Ensure compliance with legislation, policies, and procedures relating to local taxation
• Liaise with internal departments and external agencies to resolve account issues and support enforcement activity
• Contribute to service improvement initiatives and digital transformation projects
• Maintain accurate records and support audit and performance reporting

Apply Now

If you’re a positive, passionate, hard worker who is not shy of a challenge and wants to make a difference, we’d love to hear from you.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:
Closing date: midnight Sunday 17th August 2025
Shortlisting date: w/c Monday 18th August 2025
Interview date: w/c Monday 1st September 2025
Interview type: Face to Face

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like any further information or an informal discussion, please contact Lyndsey Mabbs at lyndsey.mabbs@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.