Client Services Support & Repairs Officer

The Role

Playing a key role in the successful delivery of Careline Services, you will be providing efficient and effective computer based corporate administration to ensure that high quality services are provided. The role requires monitoring of out of hours calls from various housing associations via residents or directly from control centre including dealing with Environmental Health, Homelessness and Housing, I.T and staff personal safety monitoring among others.

The role will require:

• Good Customer Services Skills
• Personal commitment
• Good communication skills both verbally and written.
• Delivery of high-quality administration

The Experience you will bring

• Experience of working in an office environment and dealing with the public
• Confidence to make decisions
• A working knowledge of computer software such as MS Windows and Office applications
• Good organisational skills – the ability to prioritise a varied and heavy workload.
• Good multitasking skills.
• The ability to work as a team and be flexible to adapt to a changing environment and meet differing challenges.
• Ability to make accurate and concise notes.
• Excellent communication skills
• Confident telephone manner

Please note, the successful applicant for the above post will be background checked with the Disclosure and Barring Service.

About Us

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council have four priorities: Thriving Communities, Accessible Services, Responsible Growth and Sustainability. The Council Plan sets out our key priorities and themes for the next five years. The North Herts Values define how we as colleagues work with each other, and we strive to be: Adaptable, Inclusive, Learning, Listening, Together.

Why work with us?

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.

Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.

We are changing
North Herts Council (NHC) is undergoing Local Government Reorganisation (LGR). If you are employed by NHC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation | North Herts Council

If you would like an informal chat about the post, you can contact , Amanda Dell, Client Services Manageron 01462 474348 or Catherine Oakes 01462 474369.

Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.

Hybrid working:Flexibility with homeworking and office-based days

Working pattern: This job is open to flexible working patterns and working hours

Face to face interviews will be held on 26th & 29th June 2026.

Please note that we are currently unable to provide sponsorship for employment in the UK.

We recommend downloading the job profile document as this will not be available once the vacancy closes.