Client Affairs Manager

Client Affairs Manager
£57,402 - £60,573 per annum

About the Role
We are seeking a highly motivated and experienced professional to lead our Client Affairs Team within the Adults and Health Directorate. This pivotal role is responsible for the efficient and effective delivery of a comprehensive financial affairs function, including Court of Protection Deputyship, DWP Appointeeship, and property protection duties.

As the Court-appointed Deputy for Property and Affairs under the Mental Capacity Act 2005, you will act on behalf of vulnerable clients, safeguarding their financial interests and ensuring full compliance with statutory obligations.

Key Responsibilities

• Lead and manage all aspects of the Deputyship and Appointeeship functions, including property sales, benefit maximisation, court attendance, and financial reporting.
• Oversee statutory responsibilities under the Public Health Control of Diseases Act 1984, including property protection and funeral arrangements.
• Manage and develop a team of Client Affairs Officers, ensuring high standards of performance, training, and professional development.
• Maintain robust systems for financial monitoring, reporting, and audit compliance.
• Liaise with legal services, financial advisors, government departments, and statutory agencies to ensure effective service delivery.
• Provide expert advice and guidance across the Council on client affairs, promoting best practice and financial control.
• Lead on the preparation of statutory returns, management reports, and policy reviews.
• Attend safeguarding reviews and strategy meetings, representing the financial interests of clients.

About You
You will be a confident decision-maker with a strong understanding of financial management, statutory responsibilities, and safeguarding principles. You’ll bring excellent leadership skills, a commitment to continuous improvement, and the ability to navigate complex legal and financial frameworks.

Essential Skills and Experience

• Proven experience in managing client affairs, including Deputyship and Appointeeship functions.
• Strong knowledge of the Mental Capacity Act 2005 and related legislation.
• Experience in team leadership, performance management, and service development.
• Excellent communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.
• High level of accuracy and attention to detail in financial reporting and statutory compliance.

Why Join Us?
This is a unique opportunity to make a meaningful impact in the lives of vulnerable adults, ensuring their financial wellbeing is protected and promoted. You’ll be part of a dedicated team within a forward-thinking local authority that values innovation, integrity, and compassion.

Please view JD here

Closing date: 12th October 2025

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.