Civil Enforcement Officer (Parking Enforcement)

• Reference: ET243
• Division: Community Services
• Salary: £29,282.00 - £31,904.00 per annum
• Contract type: Permanent
• Posted on: 30 October 2025
• Interview date:25 November 2025 - 28 November 2025
• Extra payment(s): 14% weekend work allowance

• Positions: 2
• Category: Community and streets
• Grade: D - E
• Working hours: 37 per week
• Closing date: 16 November 2025
• Location: Town Hall, Crawley, and throughout the borough
• Location type: Onsite

About the role

Are you looking for a new challenge? We’re offering an exciting opportunity to join our team as a Civil Enforcement Officer (Parking Enforcement), helping to deliver a high-quality enforcement services across Crawley.

This role plays a vital part in supporting the safe and efficient movement of traffic throughout the borough. Working in partnership with West Sussex County Council, we focus on promoting parking compliance through both education and enforcement—ensuring fair and effective use of on-street parking and council-operated car parks.

You’ll bring your understanding of our commitment to excellent customer service and community wellbeing into every interaction. You’ll act as a visible ambassador for the council, offering guidance and assistance to the public while maintaining a professional and approachable presence on the streets.

You’ll also work in partnership with our Community Protection team, the police and other agencies to reduce anti-social behaviour within council owned car parks.

Key aspects of the role:

• outdoor, foot-based work in all weather conditions
• frequent walking and physical activity
• direct engagement with members of the public, including managing challenging situations
• a balance of team collaboration and independent working

Ideal candidates will have:

• strong communication and customer service skills
• confidence in using basic IT systems
• a calm, proactive approach and the ability to diffuse difficult situations professionally

Due to the amount of walking, please ensure you are able to meet the physical requirements of the role.

If you're ready to take on a new role that offers variety, public interaction, and the chance to contribute to the day-to-day life of Crawley, we encourage you to apply.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

You will be required to work an average of 37 hours per week. Working hours will be on a rota basis and include regular weekend and bank holiday working so you will need to be flexible.

You will be excluded from the Flexible Working Hours Scheme.

A 14% enhancement on the basic rate of pay (excluding Crawley Allowance) will be paid for Saturdays and Sundays worked.

You will be required to work during our Christmas closure period (excluding Christmas Day and Boxing Day), for which time off in lieu will be given.

Full uniform and training will be provided.

You must have a full current UK manual driving licence and be able to use suitable alternative methods of transport throughout the borough.

You will be required to use a body worn video camera in line with council policies.

Lone working will be a requirement of this role.

Satisfactory clearance of a Standard Disclosure and Barring Check (DBS) will be a condition of employment.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, please email steve.smith@crawley.gov.uk, Senior Civil Enforcement Officer or call on 01293 438777.

Related documents

• Civil Enforcement Officer job description (PDF, 132.72 KB)