Civil Enforcement Officer

• Job_Description_Civil_Enforcement_Officer

Civil Enforcement Officer

£27,132 up to £28,871 inclusive annual salary + Local Government Pension Scheme

Permanent

Full-time (37 hours p/w, part time hours can be considered)

Job Ref: P1665, P1666

About the role

You will be based out of the district’s central car park office and be responsible for carrying out walking patrols of the car parks and streets across the district. Part of this role includes issuing penalty charge notices to vehicles if appropriate in accordance with relevant legislation, guidance, and good practice. Previous experience or knowledge of Traffic Regulations, legislation surrounding parking matters and principles of good enforcement is desired, but not essential as full training will be provided.

As part of the role you will be provided with professional development training in the City and Guilds Level 2 Qualification in Parking Enforcement (if you do not already hold this qualification) within your six months’ probation period.

You will work on a rota basis across a full week (Monday – Sunday).

About you

We are looking for individuals who:

• love working outdoors
• enjoy meeting new people and working for the community
• enjoy working independently on the job but are also a supportive and enthusiastic team player
• have great communication and customer service skills

The successful candidate will be self-motivated, work in a pro-active manner and able to provide excellent customer service in a dynamic environment. Good general IT skills are desired, with good attention to detail and the ability to keep clear and concise records. As this is a public-facing role, we are looking for strong verbal communicators who are able to interact with members of the public in a friendly, professional, and courteous manner. You will also need to remain calm under pressure and handle potentially challenging situations, resolving conflict in a sensitive and professional way.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

• 26.5days basic annual leave (increasing with service) + bank holidays.
• Local Government Pension Scheme
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

• Disability Confident
  We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Safeguarding
  This post is subject to a Basic Disclosure Check.
• English Fluency
  The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact James Gurney, Parking Services Manager (Operations) on james.gurney@stalbans.gov.uk

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.

Closing date for applications: 1st June 2026

Interviews are scheduled for w/c: To be confirmed

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.