Civil Enforcement Officer

Job Description

Job Title: Civil Enforcement Officer
Salary: £33,531 - £38,052per annum
Grade: D
Contract Type: Permanent
Working Hours: 37 hours per weekly

About the Department & Role

The Parking Services Team is situated within the Highways & Transport Services within the Corporate Services Directorate.

Reporting to the Civil Enforcement Supervisors you will be responsible for patrolling the Thurrock area ensuring that vehicles are complying with the appropriate Traffic Regulation Orders.

You will enforce parking by identifying vehicles parked in contravention and serving Penalty Charge Notices in accordance with Legislation and the policies and procedures of the Council. The role requires officers to carry out on street foot patrols borough wide. Working outside in varying weather conditions and walking up to 15 miles per day.

This role also monitors the conditions of signs and lines related to parking restrictions and reporting defects.

The role will be rotated on a two-shift rota basis, week 1 Monday to Thursday 8am to 4.30pm Friday 8am to 4pm, week 2, Tuesday to Friday 9.30am to 6pm, Saturday 8am to 4pm.

As a Civil Enforcement Officer, you will be responsible for:

• Enforcing parking regulations efficiently, effectively and fairly including issuing/recording Penalty Charge Notices by hand held electronic devices

• Enforcement of Off Street and On Street parking within the Borough

• Checking car parking pay and display machines, including the replenishment of tickets and reporting any faults

• Working to cover all parking areas in all weathers outdoors.

• Checking signs and markings and reporting any defects.

• Providing parking related advice to members of public
  

What We’re Looking For

We’re looking for someone who has:

• Excellent customer services skills

• Previous civil parking enforcement experience is essential. Minimum 6 months.

• Previous experience in a regulated parking profession is essential.

• A Clean Full UK Driving Licence is preferred for this role

DBS Check: Yes - Basic

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 4th February 2026

Closing Date (Internal & External): 22nd February 2026

Interview Date: TBC

Additional Information

We reserve the right to withdraw the role at any time - Candidates may be invited to interview upon a submitted complete application prior to closing date

If you have any questions about the role or interview process, please contact:

Suzanne Sutton - Senior Parking Officer

ssutton@thurrock.gov.uk

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council