Civil Enforcement Officer

Do you enjoy being active, working independently, and interacting with the public? We are hiring a Civil Enforcement Officer; a public-facing, outdoor role where you’ll be responsible for helping to manage traffic flow and ensure parking regulations are followed.

Key Responsibilities

• Patrolling streets and car parks on foot or in a vehicle to monitor parking compliance.
• Issuing Penalty Charge Notices (PCNs) to vehicles parked in contravention of regulations.
• Providing assistance to the public, including:
  • Directions to local attractions or services
  • Information about parking rules and locations
• Reporting issues such as damaged signs, road hazards, or abandoned vehicles.
• Using handheld devices to record information and communicate with the team.

You don’t need prior experience—full training is provided—but the following qualities are essential:

• Excellent communication: You’ll be the face of the council, so being approachable and clear is key.
• Customer service: Helping people with a wide range of queries, not just parking-related.
• Physical fitness: You’ll walk several miles a day, often in varying weather conditions.
• Teamwork and independence: You’ll work solo most of the time but stay in regular contact with your team.

Working Hours

• Schedule: 7.4 hours per day, 5 days a week
• Shifts: Between 7:30 AM and 7:00 PM, on a two-week rotating cycle
• Includes: Regular weekend work

Requirements

• No previous experience required
• Full UK Driving License
• Standard DBS check (Disclosure and Barring Service) must be passed

Training & Development:

• Full induction and ongoing professional development opportunities

This post is subject to a satisfactory DBS check

What we offer:

• Financial: An attractive basic salary within a clear pay structure. In addition to your salary, receive a sign-on payment of £2,100 (50% paid on completion of probation and 50% at 18 months) This is for new staff joiners to TWBC, not internal applicants.
• Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.
• Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.
• Free staff parking.
• Access to HAPI an all‑in‑one benefits hub, giving you easy access to a wide range of employee perks, wellbeing support, discounts, and everyday savings.
• Personal Development: Invaluable training opportunities for continuing professional development.
• Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.
• Take a look here at all the additional benefits that we offer.

Equal Opportunities

Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.

Safeguarding

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.