Choice Based Lettings Officer

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.

The team are responsible for the delivery of the following service functions:

• Provision of the statutory homeless service

• Provision of temporary accommodation

• Management of the housing register

• Co-ordination of support to citizens rough sleeping

• Commissioning of homeless services, and

• Responsibility for housing strategy

The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019.

What is the job role?

An exciting opportunity has become available within The Housing & Homelessness Service at Coventry City Council.

As a Choice Based Lettings Officer, you’ll be responsible for supporting the Council to carry out housing assessments in line with Coventry City Council’s allocations policy- Coventry Homefinder. You will need to be a positive, adaptable and motivated person who wants to help move our service forward and is continually seeking to deliver a high level of customer service.

The main duties of this role include:

• Assessing Housing Applications in line with Coventry Homefinder
• Work as part of a team to ensure at the Housing & Homelessness function delivers the
  organisational vision for service delivery
• Respond to a range of administration tasks
• Engagement with customers to gather information to support decision making and services
• Providing advice, guidance and signposting
• Work as part of a team to achieve performance objectives

For more information, please read the job description attached.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We are looking for someone who

• Has strong organisational skills and the initiative to prioritise their own workload
• Has a flexible approach
• Has IT skills sufficient to access and interpret information
• Has experience of dealing with a wide range of people in order to handle and resolve enquiries
• Cares about delivering an excellent service to every internal and external customer

Previous experience in Housing and Allocations is desirable but not essential.

For informal enquiries please contact olivia.johnson@coventry.gov.uk

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

This role is hybrid with office working majority of the working week.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Interview date(s): There will be a 2 stage-recruitment process for this role. Shortlisted candidates will be contacted to invite them to the first stage of the process.

The first stage of the process will be 10.07.26 which will be a written exercise. Following the written exercise, successful candidates will be invited to a panel interview on either 17th or 20th July 2026.

Both recruitment stages will be face to face.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies