Children’s Services Support Assistant

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

Job Introduction

We’re recruiting a part‑time (18 hours per week) Children’s Services Support Assistant to join our dedicated Business Support team within Children’s Services. In this varied and rewarding role, you’ll help deliver an efficient, customer‑focused administrative service—supporting colleagues by managing communications, maintaining accurate records, and ensuring key processes run smoothly.

Working closely with internal teams and partners, you’ll play an important role in keeping information flowing, supporting day‑to‑day operations, and helping us provide a high‑quality service to the children, young people and families we work with.

At Milton Keynes City Council, we work as one council and are committed to creating safer, healthier communities. If you’re organised, adaptable and enjoy working as part of a supportive team in a busy environment, this is a great opportunity to build your administrative career in a role that makes a real difference.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Wednesday, Thursday & Friday

09:00 - 15:00 - 6 working hours per day

Interviews for this role will be held on 12th August 2026

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

Find out more about working with us here: www.mkcounciljobs.org.uk

Role Responsibilities

• Respond to incoming communication such as phone calls, emails and post, making sure messages and information reach the right colleagues quickly.
• Carry out a range of administrative tasks and support the team with work delegated by managers, ensuring everything is completed to a high standard.
• Complete checks and references for prospective carers and record actions accurately on our systems.
• Help retrieve and manage Children’s Services files and follow our information governance procedures.
• Process purchase orders and invoices using our finance systems and help keep office supplies stocked.
• Support Traded Services, help with tasks such as job adverts and provide reception cover when needed.

Ideal Candidate

• Has a level two qualification in Business Administration or equivalent experience, including fast and accurate word processing skills.
• Can use Microsoft Office confidently and input data accurately.
• Communicates clearly with different audiences, both verbally and in writing.
• Can organise their workload, meet deadlines and keep track of several tasks at once.
• Can handle sensitive and confidential information and build positive working relationships.

As part of the pre-employment checks, should you be offered the role, we’ll carry out an Enhanced Disclosure and Barring Service (DBS) check, (unless you are currently registered with the DBS Update Service).

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council, see attached.