Charges Officer

Situated in North Worcestershire, Redditch Borough Council is responsible for providing housing services to our tenants and leaseholders. We are committed to being a customer‑driven organisation, with communities at the heart of everything we do, and a strong focus on continuous improvement.

Are you ready to be part of something new, meaningful, and impactful?

We are creating a dedicated Charges Team to deliver fair, transparent, and legally compliant service charges and income services for our residents. This is an exciting opportunity to join a growing service and make a real difference to our communities.

We are looking for a Charges Officer to support the Charges Team Leader in shaping the service. You will play a key role in delivering statutory service charges, recharges, and income recovery services for tenants and leaseholders, ensuring compliance with housing legislation and best practice.

Key responsibilities include delivery of accurate and transparent service charges. Support income collection to maximise Housing Revenue Account performance. You will ensure we are compliant with relevant legislation and consultation requirements while providing excellent customer service to residents.

We are looking for someone with knowledge of housing service charges and income management with strong analytical and problem-solving skills. This includes recharges, former tenant debts, and support recovery action, including legal proceedings where appropriate. You will be working with residents and stakeholders, resolving disputes and supporting positive customer outcomes.

You should hold a minimum level 2 qualification in subjects relevant to the role. Have or be working towards a level 3 qualification related to Housing Management. Have a minimum of 2 years’ experience specific to the role or with transferable skills within the social housing sector with the ability to work collaboratively in a fast-paced environment.

The Council offers a range of staff benefits, including:

• Local Government Pension Scheme
• Generous annual leave, starting at 25 days plus bank holidays (pro rata)
• Flexible working arrangements, where appropriate
• Employee Assistance Programme
• Access to an employee benefits platform offering high‑street, leisure and holiday discounts, salary sacrifice schemes and more.

What next?

Need further information on the duties of the post? Please contact Cassandra Lewington (recruiting manager) on 01527 587000 or email cassandra.lewington@bromsgroveandredditch.gov.uk

Closing date: 29 June 2026 (midnight).

Interviews will take place 6th, 13th & 14th July 2026.

If this role interests you please select the 'Apply' button

If you experience difficulties applying online then please contact HR Recruitment Team at recruitment@bromsgroveandredditch.gov.uk