Centre Support Assistant

Job Description

Organisation: Leicestershire County Council

Work Location: Melton Family Hubs – Venture Family Hub LE13 0HN & The Edge Family Hub LE13 0BQ

Salary: £25,995 - £26,409 per annum (pro rata for part-time)

Working Hours: 18.5 hours per week, Monday-Friday

Contract Type: Permanent

Closing Date: 12th April 2026

Interview Date(s): 21st April 2026

About the Role

Best Start Family Hubs bring together services that support children, young people, and families across Leicestershire. We are looking for a proactive, friendly, and organised Centre Support Assistant to help ensure our Family Hubs are welcoming, well‑run, and responsive to the needs of our communities.

As a Centre Support Assistant, you will be a key first point of contact for families visiting the Hub. You’ll help create a warm, inclusive environment and provide essential administrative and practical support to the team delivering early help, health, and family services.

This is a varied, hands-on role where no two days are the same.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• NVQ 2 or equivalent qualification in literacy and numeracy. Numeracy skills sufficient to collate statistical information and literacy skills to produce high‑quality written materials suitable for different audiences.
• Administration experience, including: reception duties, message taking and relaying, maintaining record systems, producing electronic reports and correspondence, and data entry using spreadsheets.
• Ability to work well in a multi‑disciplinary team and with a range of professionals.
• Knowledge of health and safety procedures, confidentiality requirements, and effective use of social media for communication. Full understanding of the need to maintain confidentiality. Knowledge of local safeguarding procedures and how to apply them to protect children and vulnerable adults.
• Clear communication skills, including a professional telephone manner and the ability to engage confidently engage with parents, young people, and children. Knowledge of social media and effective ways of communication.
• Competence in Microsoft Office applications, including Word, Access, Excel, and Outlook.
• Ability to produce accurate work to deadlines and manage competing priorities.

In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Lesley-Anne Rothnie – Team and Partnership Manager, Harborough and Melton

Email: Lesley-Anne.rothnie@leics.gov.uk

Phone: 0116 305 0658

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us