CCTV Operator

CCTV Officer

Permanent

Full time 42 hours per week on a 24/7 rota

Salary grade: NS7 £28,598 - £30,024 per annum

Are you ready to play a vital role in keeping our communities safe?

We’re looking for CCTV Officers to join our small, dedicated team providing a 24/7 monitoring and control service for the District Council.

In this role, you’ll be at the heart of public safety, operating CCTV, radios, and communication systems to detect and respond to crime, antisocial behaviour, and incidents across the district. You’ll work within the standards of our Code of Practice and Operational Procedural Manual, making proactive and reactive decisions that directly support the reduction of crime and disorder.

What you’ll be doing:

• Operating CCTV and communication systems to monitor and respond to incidents in real time
• Working closely with emergency services and partner agencies to reduce crime and maintain public safety
• Providing a professional and courteous radio and telephone service, ensuring information is passed quickly and accurately
• Following strict protocols to maintain the security of the CCTV Control Room
• Ensuring compliance with legislation and delivering a high-quality service at all times

What we’re looking for:

• Strong interpersonal and communication skills, with a clear and confident telephone manner
• Ability to manage competing priorities and remain calm under pressure
• Proficiency in ICT, including Microsoft Office applications
• Effective organisational skills and attention to detail
• Flexibility to work varied hours to support our 24/7 service

Why join us?

This is more than just a monitoring role — it’s about making a real difference to the safety and wellbeing of our communities. You’ll be part of a supportive team, trusted to act decisively, and given the tools to succeed in a fast-paced environment where no two days are the same.

If you’re motivated, reliable, and passionate about public safety, we’d love to hear from you.

You will be required to undergo a non police personal vetting Level 2 check as part of the recruitment process, ensuring compliance with safeguarding responsibilities and maintaining the highest standards of public safety and trust. This check is essential given the sensitive nature of the role and the need to handle confidential information responsibly.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

• Enrolment in the career average local government pension scheme.
• Flexi scheme.
• Hybrid working.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One days’ paid volunteering leave.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking*
• £10 a month gym membership at one of our four gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.

For an informal chat or more information, please contact Yvonne Swinton, Community Protection Manager on 01636 655382.

*Free staff parking is valid until 30 June 2026.

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.

We will not accept CVs from unsolicited recruitment agencies.

Closing Date: Friday 2nd January 2026