Casual Welcome Team Member

About the role

BEAM are seeking casual team members to join the Welcome Team.

The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM.

Successful candidates will work ad hoc evenings, weekends, and bank holidays.

Candidates must be 18+

What will you be doing?

Some of the key responsibilities include:

• Provide high standards of customer care at all times.
• To be familiar with the venues ever changing artistic offer of shows, films, and events.
• To be familiar with the food and beverage menu.
• Serve drinks, food, and confectionery across the building.
• To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria).
• Undertake the manual handling of goods, refuse and equipment.
• Follow stock rotation procedures to minimise waste.
• Assist customers to purchase tickets at the ticketing kiosks as necessary
• Operate all relevant aspects of the EPOS system.

About you

This role will suit individuals with:
• excellent customer service and communication skills
• a friendly and professional manner.
• a flexible and adaptable approach to work.
• the ability to work well under pressure.
• a positive and proactive attitude.

The ideal candidate will have:
• Good numeracy and literacy skills.
• Previous experience of working in a team.
• Experience of working in a hospitality and food service environment is desirable.
• A Basic Food Hygiene Certificate is desirable but training will be given.
• Experience of using an EPOS system is desirable but training will be given.
• Customer Service experience is desirable.
• Excellent communication skills.
• Basic computer and IT skills.
• Energy and motivation to work in a busy arts environment.

How to apply

For an informal discussion regarding the role, please email Laura Lightfoot, Operations Manager at BEAM at laura.lightfoot@beamhertford.co.uk

So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown.

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.