Casual Sales & Donations Assistant

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Casual Sales and Donations Assistant

£13.26 per hour

Mansfield Palace Theatre is looking for an enthusiastic, friendly and customer focussed Sales and Donation Assistant to join our Box Office team. If you’re a person that thrives on providing great customer service in a busy entertainment venue, we’d love to heat from you.

About the role:

As a Sales and Donations Assistant you will be the first point of contact for all audiences, contractors, participants and artists visiting Mansfield Palace Theatre. This is a casual position, which means you’ll be working as and when required within our normal operating hours, but with an expectation of covering some evening and weekend performances.

Key responsibilities:

• Give an excellent customer service online, over the phone and social media
• Create opportunities to maximise sales and donations to achieve targets.
• Respond to customer enquires received in person, over the phone, by email and online.
• Share content and populate cultural services social media accounts to promote sales and donations
• Ensure the correct set-up and sales of all events, donations and merchandise within the box office systems as directed by your manager.
• Act as reception and operate the cultural services telephones/main switchboard as required
• Achieve sales and donations targets including individual giving, secondary spend and event tickets
• Deliver a programme of organic social media content and targeted email campaigns
• Be responsible for the security of cash, financial information and data
• Manage all ticketing and sales requests

To apply, please visit: www.mansfield.gov.uk

Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.

Closing date: 12 April 2026
Interviews: w/c 20 April 2026

Mansfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.