Casual Customer Care Advisor - Central

Knowsley Council

On-Site

Expires: Expiring in less than 3 weeks

Customer Service

Part time

An exciting opportunity has arisen to join Volair’s Central Membership Office as a Customer Care Advisor, supporting all Volair clubs across Knowsley in an office based environment.

As a Customer Care Advisor, you will be the first point of contact for both existing and prospective members. Your responsibilities will include:

Handling inbound calls, responding to live chat enquiries, and responding to emails
Resolving a variety of membership queries quickly and professionally
Providing accurate information on club facilities, programmes, membership options, and payment plans
Carrying out membership administration using computerised systems
Supporting customers with bookings and general queries
Maintaining up-to-date knowledge of Volair’s services, promotions, and activities

The ideal candidate will have excellent communication skills, strong IT competence, and experience in customer service or a membership-based environment. Experience using booking systems and handling payments or till operations is also desirable.

Please note: this is office-based call centre environment with incoming/outgoing calls, email, live chat, and administration systems.

Our membership office is open Monday – Friday 09:00am until 5:30pm. All available hours will be between those times.

Please be aware we reserve the right to close this vacancy early should we receive sufficient applications.