Caseworker - Regulatory Services

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Our preferred method is online application however if you do require a hard copy application pack please contact Human Resources, Guildford Borough Council, Millmead, Guildford GU2 4BB. Telephone (01483) 444111 (24-hr). Alternatively e-mail sally.nielsen@guildford.gov.uk quoting the relevant post number. Please note that we do not accept CVs, please ensure that you complete the application form fully.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

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Are you highly organised, detail-oriented, and looking for a role where no two days are the same? We’re looking for a proactive Level 2 Caseworker to join our Regulatory Services team – a diverse and supportive environment where your administrative skills will make a real difference.

Working alongside a team of experienced Caseworkers, you’ll play a key role in delivering a high-quality and efficient administrative service that supports a wide range of services across the department.

What you’ll be doing day-to-day:

• Processing and administering a variety of applications, including those under the Licensing Act, Gambling Act, Taxi Licensing and Animal Welfare
• Responding to email enquiries from residents, applicants, and partners
• Updating and maintaining records and databases to ensure accurate and accessible information
• Referring queries to specialists or relevant departments as needed
• Creating and updating process documentation to reflect changes in legislation or policy

This is a varied and interesting role that requires strong attention to detail, good communication skills, and the ability to manage competing priorities.

Please refer to the Level 2 Accountabilities in the job description for full details of the role.

Interested?

To find out more about the role, please contact Ed Badger via email: Edmond.Badger@guildford.gov.uk