Casework / Administrator to a political Group

Job Description

The London Borough of Harrow is seeking a Casework / Administrator to a Political Group within Legal & Democratic Services. This role offers an excellent opportunity to provide professional, flexible and high-quality administrative and casework support to elected Group Members, helping to ensure the smooth and effective operation of their day-to-day activities. Reporting to the Team Leader – Group Office, the postholder will work closely with Councillors, supporting their responsibilities and maintaining a professional and responsive service to both internal and external stakeholders.

The successful candidate will play a key role in managing correspondence, preparing documentation, handling enquiries and coordinating administrative processes for the Group Office. Acting as a central point of contact, you will respond to telephone and written enquiries, assist with casework and research, and help brief Members on key local and national developments. The role requires a high level of organisation, attention to detail and the ability to handle sensitive information with discretion, while working independently and responding flexibly to changing priorities.

This is a varied and rewarding position that involves liaising with Councillors, officers and members of the public, ensuring a professional and welcoming service at all times. You will also support the continuous improvement of office procedures, maintain records and systems, and contribute to the effective running of the Group Office. The ideal candidate will be organised, proactive and politically aware, with strong communication skills and a commitment to delivering an efficient and reliable support service.

The successful candidate will have:

• Previous administrative or office-based experience, ideally within a public sector or political environment
• A good understanding of local government structures and political awareness
• Strong organisational skills with the ability to prioritise work and manage multiple tasks independently
• Excellent written and verbal communication skills, with attention to detail
• Experience using Microsoft Office applications, including Word and Excel
• Ability to handle confidential and sensitive information with discretion and professionalism
• Strong interpersonal skills, with the ability to build effective working relationships with a range of stakeholders
• A polite, patient and professional approach when dealing with Members, colleagues and the public

For more information, please refer to the Role Profile/ Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn