Case Management Officer (3 posts)

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Job Title: Case Management Officer (3 positions)

2 x permanent positions - Housing Regulation and Compliance

1 x fixed-term position until 31.03.2028 – Antisocial Behaviour and Criminal Investigations

Safer Communities are seeking highly motivated, skilled and experienced officers to join our multi-disciplinary Safer Communities Service.

Posts 1 & 2 Permanent – Private Sector Housing regulation and compliance

These posts are suited to experienced enforcement professionals with a strong track record of undertaking high-level and complex investigations.

Key responsibilities and expectations:

• Conduct advanced investigations into serious housing and landlord-related offences

• Undertake interviews under caution (PACE compliant)

• Gather, assess and present evidence to a criminal and civil standard

• Prepare court-ready case files and represent the Council in legal proceedings where required

• Take appropriate enforcement action including:

• Civil penalties

• Prosecution of offenders

• Formal notices and statutory interventions

• Carry out detailed housing inspections, including application of the Housing Health and Safety Rating System (HHSRS)

• Lead on complex case management requiring robust decision-making and problem solving

You will play a critical role in supporting the Council to discharge its statutory duties and powers, including those introduced under the Renters’ Rights Act 2025, contributing to:

• Strengthened tenant protections

• Improved housing standards

• Effective use of enhanced regulatory and enforcement powers

You will:

• Have significant experience in housing enforcement or regulatory investigation roles

• Demonstrate strong knowledge of relevant housing legislation, enforcement powers and legal processes

• Have experience of prosecuting offenders or issuing civil penalties

• Be confident producing high-quality written statements and evidential reports suitable for court

• Show excellent analytical and problem-solving skills, particularly in complex or high-risk cases

• Be able to work with vulnerable individuals, applying appropriate safeguarding and support considerations

Post 3 – Fixed Term – ASB & criminal investigations

We are also recruiting one fixed term Case Management Officer to support targeted work tackling antisocial behaviour and criminal activity across all housing sectors and communities.

Key responsibilities:

• Investigate and manage high risk/complex cases involving:

• Antisocial behaviour (ASB)

• Hate-related incidents and offences

• Illegal eviction and harassment of tenants

• Use a range of statutory powers and tools to resolve issues and protect victims

• Work collaboratively with partners including Police and other agencies in a multi-agency environment

• Build strong cases, including evidence gathering and preparation of enforcement action

You will:

• Have experience in ASB, community safety or criminal investigation work

• Demonstrate knowledge of relevant legislation and enforcement powers, including those relating to:

• Antisocial behaviour

• Hate crime

• Illegal eviction and tenant protection

• Be confident in managing sensitive and high-risk cases, often involving vulnerable victims

• Be able to take a proportionate, victim-focused and enforcement-led approach

Additional Information (all posts)

You will be:

• A strong team player able to work within a multi-disciplinary environment

• Adaptable and responsive to emerging challenges and new ways of working

• Committed to delivering high-quality outcomes for residents and communities

Shortlisting will be on Tuesday 23/06/26, and interviews will commence on Tuesday 30/06/26.