Business Support Team Leader

We’re looking for an experienced and motivated Team Leader to join our Corporate Operations Team, providing high‑quality, professional business support within the Tamworth district supporting the Children & Families directorate.

This is a key leadership role where you’ll manage and coordinate a team of Business Support staff, ensuring services are delivered efficiently, consistently and in line with statutory, governance and corporate requirements. You’ll play a vital role in enabling frontline services by anticipating needs, managing resources effectively and continuously improving how support is delivered.

The position is full time working 37 hours over 5 days ( Monday to Thursday 8:30-17:00 and Fridays 8:30-16:30) based within Tamworth Library.

You will:

• Lead, manage and support a team of Business Support staff, ensuring effective deployment of resources
• Oversee recruitment, induction, training and ongoing development of staff
• Manage performance using 1:1s, supervision and HR processes
• Take responsibility for financial processes including budget monitoring, authorising transactions, purchase cards, agency accounts and cash handling
• Provide high‑level business support and advice to managers and staff
• Ensure compliance with corporate policies, governance, data protection and health & safety requirements
• Oversee premises‑related responsibilities, including building maintenance, fire safety and housekeeping standards
• Promote digital solutions, continuous improvement and efficient business processes
• Contribute to team planning and wider service development

You’ll also play an important role in supporting service resilience and promoting a culture of professionalism, accountability and collaboration.

You’ll bring:

• Proven experience of supervising or managing staff, including performance and workload management
• Strong organisational skills with the ability to manage competing priorities in a fast‑paced environment
• Experience of financial monitoring and transactional processes
• Confidence working with senior managers and stakeholders across a large, complex organisation
• Excellent written and verbal communication skills
• Strong IT skills, including Microsoft Office and business systems
• A proactive, flexible approach with the confidence to work independently and use your initiative

You’ll ideally hold a qualification in Business Administration, Management or Supervision, or have equivalent experience.

Proposed Shortlisting will take place on the WC 18th May with interviews planned for the week commencing 25th May.

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Charlotte Weatherer, Business Support Manager Job Title at: charlotte.weatherer@staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.