Business Support Supervisor - Supported Living and Shared Lives

Job Title:Business Support Supervisor – Supported Living and Shared Lives
Starting Salary: £34,434 opportunity t progress to £27,280 per annum
Hours: 37
Location: Welwyn Garden City (on-site)
Contract Type: Permanent
Directorate: Resources

About the team

We are seeking an organised and proactive Business Support Supervisor to lead a small team across services based in Welwyn Garden City and Bishop’s Stortford. The role includes managing three Business Support Officers and two remote Senior Officers, travelling across between sites, so a driving licence and access to a vehicle is essential.

About the role

You will split your time between remote working and site visits, providing day-to-day guidance and support to our Business Support Officers, ensuring high-quality business support is delivered across all locations. You will oversee workloads, ensure processes are followed, deadlines are met, and support financial activities whilst contributing to continuous improvement. The role also requires experience of HR responsibilities, including staff supervision and performance management.

Our team is based within our Supported Living Services. These services are the homes of adults with learning disabilities who are directly supported by an Adult Care Services team. Together we work to enable the people we support to lead independent, fulfilling, and fully enabled lives.

About you

• Experience supervising a small team
• Strong organisational and multitasking skills
• Experience with HR responsibilities
• Excellent communication skills across dispersed teams
• Advanced Microsoft Word and Excel skills
• A proactive and adaptable approach

If you are motivated, confident in leading others, and enjoy a varied, fast-paced role, we would welcome your application.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 9. Please locate the job profile here:

Job profiles: Business support services

To hear more about this opportunity please contact

Michele.Blackaby@hertfordshire.gov.uk

for an informal discussion about the role.

Interview Date: 17th July 2026

Benefits of working for us
How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.