Business Support Supervisor

Job Title: Business Support Supervisor x 2
Starting Salary: £34,343 opportunity to progress to £37,280 per annum (pro rata for part time)
Hours: 1 x 22.5-hour post and 1 x 37-hour post

Location: 22.5-hour post - Stevenage/Hybrid and 37-hour post - Onsite/ Welwyn Garden City/Bishops Stortford.

Contract Type: Permanent

Directorate: Resources

About the team

Do you enjoy working in a fast-paced environment, supervising a small team to provide an excellent business support service? Do you thrive as a team-player and enjoy using your initiative to work independently?

Our Business Support Service is looking for highly motivated, enthusiastic, and organised managers who can supervise a team to ensure that a high level of administrative support is provided to our departments.

Our Business Support Service is looking for Business Support Supervisors who will be supervising a small team within the Business Support service.

Our Business Support Service is a centralised unit which has been formed to deliver a coordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.

You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire

About the role

Business Support Supervisors will:

• Be responsible for managing a small team to deliver Business Support activities and quality assure their work
• Allocate work within the team based on requests from the Directorate or line manager
• Proactively solve issues within the team, especially related to resource allocation and demand management, and escalate as needed
• Support complex Business Support activities for the Directorate, particularly cross-council tasks, leveraging experience and knowledge
• Support career development of Senior Support Officers and Support Officers
• Line manages both Senior Support Officers and Support Officers.

We have the following vacancies available:

Business Support Supervisor: 22.5 hours – Commissioning & Provider Monitoring. Farnham House Hybrid.

This is a new role in the team that will involve line managing Business Support Officers, holding monthly supervisions, directing and motivating staff to achieve objectives and managing performance. You will undertake relevant HR processes e.g. ill health, performance, disciplinary and recruitment with the support of the Team Leader. You will also undertake senior administrative duties including completing quarterly dashboards for Commissioning Heads of Service and producing performance statistics. In addition to managing Freedom of Information requests, updating intranet pages and supporting and delivering projects as required.

Contact for further information – elaine.scott@hertfordshire.gov.uk

Business Support Supervisor: 37 hours – Supported Living & Shared Lives. On site/hybrid.

We’re looking for a full time, highly organised and proactive Business Support Supervisor to lead a small team of three Business Support Officers, who are based across three of our services in Welwyn Garden City and Bishop’s Stortford, in addition to two Business Support Senior Officers who work remotely. In this varied role, you’ll split your time between working from home and visiting the three services. As well as providing day-to-day guidance and advice, you will encourage the team to deliver high‑quality business support. You will be responsible for ensuring that administrative and operational processes are followed effectively, ensuring workloads are prioritised and deadlines are met, maintaining a clear overview of activity across multiple sites and contributing to continuous service improvement, covering some financial aspects and HR responsibilities. We are looking for someone who has experience of supervising a small team, is adaptable and a quick learner with extensive Microsoft Word and Excel skills. You will need to balance competing priorities and multitask effectively, whilst communicating clearly with colleagues across different locations. If you’re motivated, confident in leading others, and enjoy working in a dynamic environment, we’d love to hear from you.

Contact for further information – Julie.Hoy@hertfordshire.gov.uk

Please state in your application if you want full time or part-time.

About you

Essential:

• Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities
• Excellent organisational and multitasking skills
• Strong communication and interpersonal abilities with a range of audiences
• The ability to develop good working relationships with managers and staff and gain a good understanding of service areas to ensure you are supporting and advising them in the most effective way possible.
• Proficiency in Microsoft Office Suite and other relevant software
• Experience in working as part of a team in a fast-paced environment.
• A proven track record of establishing and improving business processes.
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• Strong numeracy and literacy skills plus broad experience in area of expertise.
• Enthusiasm and pride in your work are qualities we welcome.
• You will be used to working to tight deadlines and with high accuracy in written correspondence.

Desirable:

• Recognised vocational qualification or degree qualified.
• Experience in the administration of meetings and taking notes actions would be beneficial.
• Previous experience of supervising a team of administrative staff or setting longer term work priorities within a defined team.
• Understanding of HR processes and procedures would be beneficial.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services, level 8 job profile. Please locate this via:

Job profiles: Business support services

Interview Date: to be confirmed.

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.