Business Support & Private Sector Housing Support Officer

We have an exciting opportunity for you to join our Environmental Health team as a Business Support & Private Sector Housing Support Officer where you will be responsible for ensuring the smooth delivery of services across Environmental Health. From managing data and documents to being the first point of contact for customer enquiries, your work will directly contribute to the success of our Public Protection objectives.

This is a varied and rewarding role that spans multiple service areas including licensing, parking, insurance, corporate health and safety, food safety, and more. You will be instrumental in supporting key projects, maintaining essential records, and liaising with a wide range of stakeholders

Essentially you will provide front-line customer service via phone, email, and in-person enquiries, along with:

Processing grant schemes and maintaining HMO registers
Reviewing and improving administrative processes and systems
Supporting licensing functions, ensuring statutory compliance and accurate record-keeping
Raising invoices, processing payments, and reconciling fees
Managing parking waivers, insurance claims, and health & safety documentation

To be competent in this role it is essential that you are an experienced administrator, with strong IT and database skills, as well as:

Being a confident communicator with a wide range of stakeholders
Being organised, adaptable, and able to manage competing priorities
Being proficient in Microsoft Office (Word, Excel, Outlook) and bespoke IT systems
Having the ability to work independently and as part of a team
Having strong written and verbal communication skills

Click to view a Job Description

For an informal discussion about the role please contact Shelly Greenwood on 01233 330327

When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community