Business Support Officer - PA to Social Worker

As part of our busy Business and Executive Support team, you'll play a key role in ensuring a consistent high-level of business support across the council.

We support a number of teams within the Children and Families Service whose mission is to create an environment where families are supported to stay together safely and live well in their communities.

It's a varied role and no two days are the same so we always have to be ready to adapt when demands change.

We have two opportunities available supporting the Stafford District Children and Families Assessment and Staying Together teams.

• a 37 hour fixed term to cover maternity leave - The hours of work are Monday-Thursday 8.30am-5.00pm and Friday 8.30am-4.30pm.
• 18.5 permanent role - The hours of work are Wednesday 13:15 - 17:00. Thursday 08:30 - 17:00 and Friday 08:30 - 16:30

You will be predominantly office based, although some home working is arranged on a rota basis dependant on the demands of the service. 

You will:

• Provide a high level of administrative support to Practitioners, as part of the Business Support Team, consistent with Directorate Standards and to improve and maintain information data on the Client Information System.
• Be responsible for maintenance of children’s electronic records, creating and recording referrals , recording key decisions, actioning step-up/step-down requests, transfer and closure of cases accurately inputting information into our Client Information System to ensure the District meets it’s relevant Performance Indicators.
• Data cleanse and audit records to ensure accurate and complete records for performance management.
• Co-ordinate the administrative requirements following a child’s entry into the care of Staffordshire County Council.
• Support Practitioners in the use of PowerBI
• Provide on the job IT training and support to Practitioners in all areas of our IT systems
• Produce of high-quality word-processed documents.
• Be responsible for the servicing of statutory meetings including sending out invitations, attendance and minute taking and the production and distribution of records to agreed timescales.
• Process day to day financial transactions within the office in accordance with financial regulations.

You'll have:

• GCSE English
• WP Qualification
• NVQ 3 in Business Administration
• Good written and oral communication skills
• Experience of using computer-based information systems in an office environment
• The ability to work independently, with minimal supervision

‘Interviews will be held during the week commencing 13th April 2026’.

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact: megan.hemmings@staffordshire.gov.uk or ann.edge@staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.