Business Support Officer (Adults)

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council

About the role

Our team supports a diverse range of individuals, including older adults, vulnerable people, those with physical, sensory or cognitive impairments, and individuals experiencing mental health challenges.

We are passionate about promoting independence, wellbeing and positive outcomes for the people we support. Every conversation matters, and you will often be speaking with people who may be distressed, anxious or facing challenging circumstances.

Working closely with Adult Social Care Community Teams, you will provide essential administrative and coordination support, maintain accurate and up-to-date records, and ensure that information is shared efficiently and effectively. Your attention to detail, emotional intelligence and organisational skills will help ensure customers receive the right support at the right time.

Additional information

You will possess excellent verbal communication and active listening skills. Clearly, professionally and empathetically, particularly when supporting people who may be vulnerable, distressed or facing challenging circumstances. Comfortable gathering information, asking appropriate questions and accurately recording details to ensure customers receive the right support at the right time.

The successful candidate will be resilient and able to remain calm under pressure, effectively managing sensitive or complex enquiries while maintaining a high standard of customer service.

A commitment to confidentiality, professionalism and handling sensitive information appropriately is essential, as is an understanding of the importance of treating people with dignity, respect and fairness.

We are looking for someone who is confident using technology and IT systems, including Microsoft Office applications such as Outlook and Word, and who can work collaboratively with colleagues and partner agencies to support positive outcomes for our customers.

You will hold GCSE English and Maths (or equivalent) or be able to demonstrate the literacy and numeracy skills required to perform effectively in the role.

The Following Would Be Advantageous

• A background in Adult Social Care, Health Services, the NHS, Local Government or another people-focused service.
• An appreciation of adult safeguarding, risk management and supporting people to live independently and safely.
• An understanding of community services, care pathways and the support available to adults and their families.
• Familiarity with Adult Social Care systems such as Liquidlogic, Magic Notes or similar case management platforms.
• Strong organisational skills, including, preparing agendas, recording accurate minutes and following up actions.
• The ability to process invoices, payments, claims and purchase orders accurately, supported by strong Excel skills.
• An appreciation of the importance of confidentiality, GDPR compliance and maintaining high-quality records.

Please note: We are unable to offer visa sponsorship or sponsorship transfers for this role. Applicants must already have the right to work in the UK.

Ready to make a difference? Apply today!

We may close this vacancy earlier than the advertised closing date if we receive a high number of applications, so we encourage you to apply as soon as possible.

This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

West Northants Council, where careers thrive.