Business Support Officer - Adult Social Care

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council

About the role

When someone contacts Adult Social Care, they're often having a difficult day. As a Business Support Officer within our Rural North & West Adult Social Care Team, you'll be one of the first people they speak to.

You'll be a key part of helping residents, family members and professionals access the right support, making sure important information reaches the right people and helping social work teams respond quickly and effectively when it's needed most.

Based at the Abbey Centre in Daventry, you'll join a friendly and supportive team who work with adults across the community, supporting people with a wide range of needs and vulnerabilities.

This is a fully office based part time role, working 18.5hrs per week.

Wednesday 1.30pm to 5.00pm

Thursday 9.00am to 5.00pm

Friday 9.00am to 5.00pm

Interviews will be held on 25th-27th August 2026 in person.

Additional information

We're not expecting you to be an expert in Adult Social Care.

You might come from an administration, customer service, healthcare, support work, housing, charity or public sector background. You may have experience supporting vulnerable people directly, or perhaps you've worked in a role where you've handled sensitive conversations and needed to stay calm under pressure.

We're looking for someone who can communicate well, stay organised and keep a level head when things get busy. You'll be comfortable talking to people from all walks of life, listening carefully, asking the right questions and making people feel heard, even when they're having a difficult day.

You'll also be confident using IT systems, managing information accurately and working proactively without needing constant direction. Experience supporting vulnerable people, dealing with safeguarding concerns, or working in health, care, housing or customer-focused environments would be helpful. It isn't essential, but you'll need to feel comfortable having conversations with people who may be facing difficult circumstances.

Most importantly, we're looking for someone who's approachable, proactive and genuinely enjoys helping others. Someone who can bring calm to busy days, confidence to difficult conversations and be a reliable part of a team that helps people access the support they need.

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

West Northants Council, where careers thrive.